Copyright

Website users have access to information for personal use only. You are not permitted to modify, copy, or otherwise distribute Halcast documents and their contents, including both text and graphics, without the express permission of Halcast. Any information provided by our customers will only be used as our customers direct. The privacy of our visitors is important to us and we recognize that privacy of your personal information is paramount.

Here is information on what types of personal information we receive and collect when you use Halcast’s website, and how we safeguard your information. It is important to note that we never sell your personal information to third parties. We do not disclose any personally identifiable information to any third party unless we have your permission. We may share aggregated statistical information about the use of our site with our business partners. Such aggregated statistical information does not include any personal information.

Privacy Policy

User-provided Information

When you use our website, as a user, customer or as a visitor, you may provide, and we may collect personal data. Examples of personal data include name, email address and credit card or other billing information.

Commenting

We collect information about visitors who comment on the site, this information includes the commenter’s IP address, user agent, referrer, and Site URL, as well as the information directly provided by the commenter such as their name, username, email address and the comment itself.

How We Use the Information We Collect

We use the collected information to operate, maintain, enhance and provide all features of the website, to provide the services and information that you request, to respond to comments and questions and to provide support to users of the website. We process data solely in accordance with the directions provided by the applicable customer or user. We also use the information to process the transactions of our eCommerce store by collecting the data you submit during the checkout procedure and securely passing on to our Payment Processing Service, namely PayPal or Pay Fast.

Communications

We may use a user’s email address to contact that user for administrative purposes or to reply to comments left by the user.

Data Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Changes and Updates to this Policy

We may from time to time update to make changes to this policy, please revisit this page periodically to stay aware of any changes.

How to Contact Us

Please contact us with any questions or comments about this policy, your personal data, our use and disclosure practices, or your consent choices by email info@halcast.co.za.

By viewing this website you acknowledge that you have read, understood and agree with the contents of this disclaimer and the disclaimer relating to your access and utilization of this website.

Refund Policy

We handle refunds and cancellations on a case-by-case basis, always seeking a fair resolution and maintaining a happy relationship with our customers based on trust. You have 14 calendar days to request a refund, but we do believe in the quality of our products and so may request proof of purchase. We do not issue refunds for change of mind.